If the unit is found to have no fault at all, you will be responsible for arranging the collection of the product from us or we can arrange the courier at an additional cost. Once the assessment is complete and if the unit is faulty, a new unit or a refund will be processed. If you have received a product which turns out to be defective, please email us as soon as reasonably possible after you become aware of the defect.įor a defective product claim, we will arrange the first courier free of charge and have the unit assessed by the technical department. damage arising from unauthorised alterations to the product and.damage arising from a failure to adequately care for the product.damage arising from negligence, user abuse or incorrect usage of the product.
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